PactPilot Privacy Policy

We may collect the following categories of information, depending on how you use the Service.

Contact information:

• Email address and other contact details you choose to provide when you contact us for support, feedback, privacy requests, or product questions.

Profile and onboarding information:

• Role, freelancing experience, client regions, communication channels, contract habits, tone preferences, and other information you choose to provide.

User content:

• Client messages, selected text, screenshots, uploaded documents, contract text, project context, prompts, generated replies, feedback, and conversation history.

Subscription and transaction information:

• Subscription status, receipt identifiers, product identifiers, renewal status, entitlement information, and payment platform records. We do not receive your full payment card details from app stores or payment platforms.

Usage and device information:

• App, website, bot, and extension interactions; feature usage; diagnostic logs; crash data; browser or device type; operating system version; app or extension version; and approximate technical identifiers needed to operate and secure the Service.
• If you enable mobile push notifications, device notification tokens, a device identifier, app foreground/background status, notification preference state, and delivery/open logs needed to send, suppress, troubleshoot, and measure notifications. Notification payloads are designed not to include client messages, generated replies, risk labels, file names, or payment details.

Support communications:

• Messages you send to us for support, feedback, privacy requests, or product questions.

We use information to:

• Provide AI analysis, contract risk summaries, tone options, and draft replies.
• Save your conversations, project memory, and preferences, where the Service supports it.
• Manage subscriptions, entitlements, and access to paid features.
• Improve reliability, safety, quality, and user experience.
• Send product notifications you enable, such as alerts that an AI reply or contract review is ready.
• Respond to support requests.
• Detect abuse, prevent fraud, secure the Service, and enforce our Terms.
• Comply with legal obligations.

PactPilot uses AI infrastructure and model providers to generate analysis and draft replies. When you submit messages, selected text, screenshots, contract text, uploaded files, or project context, that content may be processed by our systems or third-party AI providers to provide the Service.

You should not upload content that you are not authorized to share, or content that contains unnecessary sensitive personal information.

PactPilot may process user content to provide the Service, maintain safety, debug issues, and improve product quality. If we use aggregated or de-identified information for product improvement, we take steps designed to prevent it from identifying you.

PactPilot does not automatically send messages to your clients. Drafts are shown to you for review, editing, copying, and sending.

When you use the Chrome Extension, PactPilot is designed to analyze content you explicitly submit, such as selected text, pasted messages, uploaded files, screenshots, or supported page content you choose to send for analysis.

The Chrome Extension should not upload your full page DOM, cookies, browsing history, tab list, or unrelated page content. It should not automatically read a full page in the background for PactPilot analysis.

We may share information with:

• Service providers that host, process, secure, analyze, or support the Service.
• AI infrastructure and model providers that process user content to generate outputs.
• Payment platforms and payment infrastructure providers for subscriptions, purchases, entitlement management, and purchase validation.
• Analytics and crash reporting providers, if used.
• Legal, compliance, safety, or law enforcement recipients when required by law or necessary to protect rights, safety, or security.
• Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We require service providers to process information only as needed to provide services to us, unless otherwise permitted by law.

We do not sell personal information.

We do not use user content for third-party advertising.

We do not knowingly collect sensitive personal information unless you choose to include it in messages, screenshots, documents, contracts, project context, or support communications that you submit to the Service.

You should avoid uploading unnecessary personal, confidential, financial, medical, or highly sensitive information.

We retain information for as long as needed to provide the Service, operate product features, manage subscriptions, comply with legal obligations, resolve disputes, enforce agreements, and protect the Service.

You may request deletion of certain personal information by contacting us at [email protected]. Some information may be retained where required by law, for security, for payment records, or for legitimate business purposes.

We use administrative, technical, and organizational measures designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

Your information may be processed in countries other than where you live. These countries may have data protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

You may also:

• Delete uploaded content or conversations, where available.
• Turn push notifications on or off in the app settings or through your device operating system settings.
• Cancel subscriptions through the app, relevant app marketplace, or payment platform account settings, where available.
• Request deletion of certain personal information by contacting us at [email protected].
• Contact us at [email protected].

PactPilot is not intended for children under 13, or under the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will post the updated version and update the effective date. If changes are material, we may provide additional notice.

PactPilot

Email: [email protected]

Website: https://pactpilot.ai